Question 1

Where are my files stored?

Accepted Answer

Securely in the cloud, with backups. You never need your own drives.

Question 2

Do share links expire?

Accepted Answer

No. Each brand’s share link stays live for as long as your account is active. You can also set an expiry date or a password on any link.

Question 3

Can my client share the link?

Accepted Answer

Yes. Links are public by default so clients can forward them to printers, sign makers or partners. Want it private? Add a password or limit it to invited emails.

Question 4

Will I get an email every time a client downloads?

Accepted Answer

Only if you want. Choose every download, a daily or weekly summary, or off. Your dashboard always shows the full download history.

Question 5

How do my clients pay me?

Accepted Answer

Connect your own Stripe account and card payments go straight to you. Files unlock the moment the client pays, even at midnight. Paid another way (QuickBooks, Zelle, check)? Tap “Mark as paid” in your dashboard and the files unlock, with no LogoGoGo fee. Works on every plan, Free included.

Question 6

Does LogoGoGo take a cut of my payments?

Accepted Answer

Pro and Studio: no fee at all. The Free plan has a 2% LogoGoGo fee on client payments. Stripe’s standard card fees apply on every plan.

Question 7

Can I use my own branding?

Accepted Answer

Yes. On Pro, client pages show your studio name and logo, and the “Delivered with LogoGoGo” badge is removed. Studio adds white label on your own domain.

Question 8

Can my team use LogoGoGo?

Accepted Answer

Yes, on Studio. Invite team members, give each a role, and control which brands they see. Studio includes 5 seats. Extra seats are $8/month.

Question 9

Can I buy more storage without upgrading?

Accepted Answer

Yes. Add 10 GB for $3/month on any plan, cancel anytime.

Question 10

Which file types do I get?

Accepted Answer

SVG, PNG, JPG and PDF from the start, plus EPS, and a ZIP of everything. Upload an SVG for the best results.

Question 11

What happens if I cancel?

Accepted Answer

You can export everything as a ZIP before you go. Links stay live for 30 days after cancelling.

Question 12

Is it secure?

Accepted Answer

Links are unlisted, so only people who have the link can open them. Add a password, limit a link to invited emails, or turn it off anytime.

Question 13

Do you support Pantone colors?

Accepted Answer

We show the closest Pantone match for each color, marked approximate.

Question 14

Can I make extra free accounts?

Accepted Answer

The free plan is one per person. We verify your phone number with a one-time code.

Question 15

Can I earn free months?

Accepted Answer

Yes. Share LogoGoGo on social, tag us, and get 2 months free. Invite a designer friend and you both get a free month once their first paid month goes through.