Privacy Policy | LogoGoGo

1. Who this policy covers

This policy applies to people who visit our website, create a LogoGoGo account, and people who open or download from a client share page created by a LogoGoGo user.

For personal information inside the content our users upload (for example a client's name on a share page), the LogoGoGo user decides what to upload and share, and we process it on their behalf to provide the Service.

2. Information we collect

Information you give us:

Account information: your email address and the name or studio name you enter.
Content: logos, images, brand names, colors, notes and other material you upload, the files we generate from them, and the brands and client share pages you create.
Messages: what you send us when you email [email protected].

Information collected automatically:

Usage information: basic activity such as sign ins, brands and files created, plan changes, and when files are downloaded from a client share page.
Device and security information: IP address, approximate country (based on IP), browser type and similar technical data, used for security, fraud prevention and to keep the Service working.
Cookies and local storage, as described in the Cookies section below.

Information from payment processing:

Payments are handled by Stripe. We receive information such as your plan, billing period, payment status, billing country and the card brand and last four digits. We never see or store your full card number or security code.

3. How we use information

To create and run your account, sign you in, and provide the features you use.
To store your files, generate your logo kits and show your client share pages.
To process payments, manage subscriptions and send receipts and billing notices.
To send service emails, such as sign in codes, plan changes, cancellation confirmations, renewal reminders and important notices. We do not send marketing emails without your consent, and you can opt out of any marketing at any time.
To keep the Service secure, prevent fraud, spam and abuse, and enforce our Terms of Service.
To understand basic usage, fix problems and improve the Service.
To comply with the law and respond to lawful requests.

We do not use your uploaded logos to train AI models, and we do not show ads.

4. Legal bases (EU and UK)

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases:

Contract: to provide the Service you signed up for, including your account, files, share pages and billing.
Legitimate interests: to keep the Service secure, prevent abuse, and understand and improve it, in ways that do not override your rights.
Legal obligation: to keep billing records and respond to lawful requests.
Consent: where we ask for it, for example for optional emails. You can withdraw consent at any time.

5. How we share information

We do not sell or rent your personal information, and we do not share it for targeted advertising. We share information only in these cases:

Service providers who process data on our behalf to run the Service: Cloudflare (website hosting, database, file storage, security and delivery), Stripe (payments and subscription billing) and Resend (sending email). Our pages also load fonts from Google Fonts, which receives your IP address to deliver them.
People you share with: client share pages and their files are visible to anyone who has the link.
Legal reasons: if required by law, court order or a valid government request, or to protect the rights, safety and property of our users, the public or LogoGoGo.
Business transfers: if LogoGoGo is involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal, and this policy will continue to apply to it.

6. Client share pages

A client share page is public to anyone who has its link and can be forwarded. Anything on it, such as logos, colors, brand names and your studio name, can be seen by whoever opens it. When someone downloads files from a share page, we record the time, the file, the country and the IP address for security and to show the page owner download activity. The owner can delete a share page at any time.

7. International data transfers

LogoGoGo is operated from the United States, and our service providers store and process data in the United States and other countries. When personal information from the EEA, UK or Switzerland is transferred to other countries, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses used by our providers.

8. How long we keep information

Account information and content: while your account is open. You can delete brands, files and share pages at any time in your dashboard.
After you ask us to delete your account: we delete your account, files and share pages, usually within 30 days. Copies in routine backups are removed on their normal cycle.
Billing records: kept as long as tax and accounting laws require, usually up to 7 years.
Security and usage logs: kept for a limited time, usually no longer than 12 months, unless needed to investigate abuse.

9. Security

We protect information with industry standard measures, including encrypted connections (HTTPS), access controls, and secure infrastructure from our providers. Sign in uses one time codes, so there are no passwords to leak. No method of storage or transfer is completely secure, so we cannot guarantee absolute security, but we will tell you without undue delay if a breach affects your personal information, as required by law.

10. Cookies and local storage

We use one cookie: a session cookie that keeps you signed in. It is needed for the Service to work. We do not use advertising cookies, tracking pixels or third party analytics cookies.

The app also saves a few small settings in your browser's local storage (for example interface preferences). You can clear them in your browser settings at any time.

11. Do Not Track and Global Privacy Control

Because we do not track you across other websites or sell or share personal information for advertising, we treat all visitors the same way whether or not their browser sends a Do Not Track or Global Privacy Control signal.

12. Your rights

Wherever you live, you can ask us to:

access the personal information we hold about you and get a copy of it;
correct information that is wrong or incomplete;
delete your account and personal information;
export your content (you can also download your files from your dashboard at any time).

To make a request, email [email protected] from the email address on your account. We may need to confirm your identity. We will reply within 30 days (or sooner if the law requires). We will not charge you or treat you differently for using your rights.

13. California privacy rights (CCPA)

If you are a California resident, the California Consumer Privacy Act as amended by the CPRA gives you the right to know what personal information we collect, use and disclose; to delete it; to correct it; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and to not be discriminated against for using these rights.

In the past 12 months we collected the categories described in Information we collect above: identifiers (email, IP address), customer records (name, studio name), commercial information (plan and payment status), internet activity (usage and download events), and approximate location (country). We collect them for the purposes in How we use information and disclose them only to the service providers listed above.

We do not sell or share personal information as those terms are defined in the CCPA, and we do not use sensitive personal information for purposes that require a right to limit. You or an authorized agent can make a request by emailing [email protected].

14. EU and UK privacy rights (GDPR)

If you are in the EEA or the UK, you also have the right to object to processing based on legitimate interests, to restrict processing in some cases, to data portability, and to withdraw consent at any time without affecting earlier processing. You also have the right to complain to your local data protection authority. We would appreciate the chance to help first, so please contact us at [email protected].

15. Children's privacy

The Service is not directed to children, and children under 13 may not create an account. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA and UK without parental consent). If you believe a child has given us personal information, email [email protected] and we will delete it.

16. Changes to this policy

We may update this Privacy Policy from time to time. We will change the "Last updated" date at the top of this page, and if a change is material we will tell you by email or in the app before it takes effect.

17. Contact

Questions, requests or concerns about privacy? Email us at [email protected].