Refund & Cancellation Policy

1. How to cancel

You can cancel any paid plan at any time, online, in one click:

• Sign in and go to Settings > Account and plan.
• Click Cancel plan.
• Confirm in the dialog. That is it.

No phone call, email, chat or survey is needed, and we do not make you go through offers to cancel. You will see "Cancels on" with the date your plan ends, and we email you a confirmation. You can also cancel through the Manage billing link on the same page.

2. What happens after you cancel

• You keep all your paid features until the end of the month or year you already paid for.
• You will not be charged again.
• When the paid period ends, your account moves to the Free plan automatically.
• Your brands, files and client share pages stay in your account. If you have more brands than the Free plan allows, you can keep using them; you just cannot add new ones until you upgrade or remove some.
• Changed your mind? Click Resume plan before the period ends and nothing changes.

3. First charge: full refund within 7 days

If you are paying for a LogoGoGo plan for the first time, monthly or yearly, you can ask for a full refund within 7 days of that first charge, for any reason. This applies once per customer.

4. Monthly plans

Monthly payments are not refundable once the month has started, except for the 7 day first charge refund above. To avoid the next monthly charge, cancel any time before your renewal date.

5. Yearly plans

If your yearly plan renews and you do not want to keep it, ask within 14 days of the renewal charge and we will refund the unused part of the year, prorated by day. After 14 days from the renewal charge, yearly payments are not refundable, but you can still cancel so the plan does not renew again. We email yearly subscribers a reminder before each renewal.

6. Examples

• First month: You start Pro monthly for $19 on March 1 and decide on March 5 it is not for you. Email us and we refund the full $19.
• Later month: You have been on Pro monthly for a while. You cancel on April 20; your current month runs to May 1. You keep Pro until May 1, you are not charged again, and the April payment is not refunded.
• First year: You buy Studio yearly for $490 and ask on day 6. We refund the full $490.
• Yearly renewal: Your Pro yearly plan renews for $190 and you ask on day 10 after the renewal. About 355 of 365 days are unused, so we refund about $185 (prorated by day) and your plan ends.
• Too late for a refund: You ask 30 days after a yearly renewal. The payment is not refundable, but you can cancel and keep Pro until the end of that year.

7. How to ask for a refund

Email [email protected] from the email address on your account and tell us which charge you want refunded. We reply within 2 business days. Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. When a refund ends a plan, your account moves to the Free plan and your files are kept.

8. Failed payments

If a renewal payment fails, Stripe tries again over the following days and we email you so you can update your card with Manage billing in Settings. If payment still does not go through, your account moves back to the Free plan. Your brands and files are kept, and you can upgrade again at any time.

9. Price changes and other cases

If we raise the price of your plan, we email you at least 30 days before it applies, so you can cancel before you are charged the new price. If we close your account without cause or discontinue the Service, we refund the unused part of your prepaid period. This policy does not limit any refund rights you have under the law where you live.

10. Contact

Questions about billing or a charge? Email us at [email protected].